We know you might have some questions, and we’re here to help.
Whether you’re curious about our products or how to place an order, you’ll find everything you need right here.
We focus on creating one-of-a-kind illustrated gifts that blend warmth with heartfelt humor. Each piece reflects a little bit of whimsy and a lot of genuine care, making them perfect for sharing sentiments that matter.
Simply browse our catalog, select your favorite products, and follow the prompts to check out. If you have any questions along the way, we're just a message away!
We want you to be completely satisfied. If your item arrives damaged, please let us know, and we'll help you get it sorted. Your happiness is our priority!
Most Happily Real products are made to order. This means we do not generally accept returns or exchanges because you changed your mind, chose the wrong size or selected the wrong colour.
If a product is faulty, damaged, unsafe, not of acceptable quality, does not match its description or is not fit for a purpose you told us about, you may be entitled to a repair, replacement, refund or other remedy. Please take a look at our refunds and returns policy here.
Possibly. It depends on what you need and whether it is a good fit for Happily Real.
If you have an idea for a future illustration or product, pop it into the suggestion box on our Shop page. We read every thoughtful suggestion, although submitting an idea does not guarantee that it will become a product.
If you are after an exclusive design or product created specifically for you, contact us by email. Tell us what you have in mind, your preferred timeframe and the quantity you need, and we will have a proper chat about what is possible.
If you have more questions or just want to say hi, don’t hesitate to reach out. We’re here to help and always excited to chat with fellow gift-lovers!
Happily Real creates original illustrated cards and gifts for real life, real people and the moments that do not always fit neatly into traditional categories.
Our work is warm without being overly sentimental, funny without being careless and honest about the fact that life is rarely polished or perfect.
All Happily Real illustrations are hand drawn by a person and created for the brand - they are not created by AI (you won't see any 5 legged dogs or people with 3 arms here).
Illustration is central to every product, not something added at the end to fill the space.
Happily Real products are made to order by carefully selected production partners. This helps us offer illustrated products without producing large amounts of stock that may never find a home.
Wherever possible, our products are printed in Australia. If that is not possible, we select our international partners with you in mind -choosing ethical and low cost suppliers who produce quality products.
Our products are produced only after you place an order. This reduces unnecessary stock, but it also means production begins specifically for you.
Once your order goes into production, we generally cannot accept change-of-mind returns or exchanges for an incorrect size or colour selection. Your rights under the Australian Consumer Law still apply if a product is faulty, damaged or not as described.
We work hard to represent every product accurately. Screen settings, materials and production methods can create small differences in colour, scale or print placement.
Minor production variations are also normal. If your product is damaged, materially different from its description or has a manufacturing fault, please contact us.
Check the size guide on the product page before ordering.
Measurements can vary between products, so it is worth checking even if you usually buy the same size elsewhere.If anything in the size guide is unclear, contact us before placing your order.
Contact us as soon as possible at contact@happilyreal.com.
Because many products enter production shortly after an order is placed, we cannot guarantee that changes or cancellations will be possible. We will help if we reasonably can.
Yes. Enter the recipient’s address as the delivery address during checkout.
At the moment we are unable to send a personalised message along with the package, but we are working on being able to add this option soon.
Not yet. It is on the sensible-things-we-should-probably-add list.
Possibly. It depends on what you need and whether it is a good fit for Happily Real.If you have an idea for a future illustration or product, pop it into the suggestion box on our Shop page. We read every thoughtful suggestion, although submitting an idea does not guarantee that it will become a product.
If you need an exclusive design or product created specifically for you, contact us at contact@happilyreal.com. Tell us what you have in mind, your preferred timeframe and the quantity you need, and we will have a proper chat about what is possible.
Yes. Use the suggestion box on our Shop page.
We welcome ideas that fit Happily Real’s values and creative direction. Suggestions may inspire future work, but we cannot promise to create every idea. All illustrations, messages or products inspired by ideas from the suggestion box remain the property of Happily Real, unless otherwise stated in writing.
If you are interested in stocking Happily Real products, contact us via our About page.
Tell us about your shop, where you are located and which products interest you. We will send through the relevant information if the opportunity is a suitable fit.
We currently deliver to Australia and New Zealand.
Most orders require time for both production and delivery.
Depending on your order, please allow approximately 2-4 days for production and 2 weeks for shipping. These are estimates rather than promises carved into stone. Busy periods, public holidays and carrier delays can affect timing.
We've all been there - shopping online and finding out that the shipping costs are ridiculous just as you go to checkout. Do you scrap the whole order, or just remove some things? That's why, here at Happily Real, the price you see is the price to get it to your door. No additional shipping charges - ever.
If tracking is available for your delivery method, we will email the tracking details after your order has been dispatched.Tracking can take a little time to update after the parcel leaves the production facility.
Products may be produced by different fulfilment partners or at different locations. This means one order can occasionally arrive in more than one parcel.Separate parcels do not necessarily mean anything is missing. Check your dispatch emails for the products included in each shipment.
Contact us immediately at contact@happilyreal.com.
If production or shipping has not started, we may be able to update the address. Once an order has entered production or been dispatched, changes may not be possible.If delivery fails because the address supplied at checkout was incorrect or incomplete, additional production and delivery charges may apply.
Check your tracking information first, as the carrier may have provided an update.
If the parcel is significantly later than the estimated delivery window, contact us at contact@happilyreal.com with your order number. We will investigate rather than asking you to develop a new career in parcel detection.
Check around the delivery location, ask other members of the household and contact the carrier using the tracking details.
If the parcel still cannot be found, contact us with your order number and tracking information so we can look into it.
Contact us as soon as possible through the form on our returns page.
For the fastest production-partner claim, please get in touch within 10 days of delivery and provide your order number, a description of the problem and a clear photograph showing the issue.
The 10-day request helps us use our production partner’s claims process. It does not limit any rights you have under the Australian Consumer Law.
Usually not. A clear photograph is often enough for us to assess a claim.
Please keep the product until we confirm that the matter has been resolved. Do not send it to the return address shown on the parcel or directly to the manufacturer unless we ask you to.
We do not generally accept change-of-mind returns because most products are made specifically after you order.This includes choosing the wrong size or colour, deciding you no longer want the product or purchasing something that is unsuitable for the intended recipient.
This does not affect your rights if the product is faulty, damaged, incorrectly supplied or does not match its description.
Unfortunately, we cannot usually provide a free replacement or refund when the selected size or colour was supplied correctly.
Please check the product information and size guide carefully before ordering. If we sent something different from what you ordered, contact us and we will put it right.
Approved refunds are normally returned to the original payment method.
Your bank or payment provider may take additional time to show the refund after it has been processed.
Sale items have the same consumer guarantee protection as full-price items. A discounted price does not remove your rights if a product is faulty, damaged, unsafe or not as described. Our usual change-of-mind policy still applies.
No, not without written permission.
Happily Real illustrations, designs and written content are protected by intellectual property rights. Buying a product gives you the product itself, not permission to copy, reproduce, sell or use the artwork commercially.
For licensing enquiries, email contact@happilyreal.com.
Email us at contact@happilyreal.com or use the contact form on our About page.Include your order number if your question relates to an existing purchase. It helps us find the right information without making you repeat the whole story.
Send us a message. Some questions refuse to fit neatly into an FAQ, which is fairly on brand.
